Frequently Asked Questions

There are no hidden fees. You pay only for the plan you choose.

There are short, helpful videos within the platform to help with setting up and managing your account. Or, if you would like assistance, please contact us. contact@remotespeech.com .

Let’s walk you through the steps to personalize and set up your platform.
Step 1 : Click on the “Settings” tab on the left side of your screen.
Step 2 : Then open the “Customize Account” tab.
Step 3 : You will now be able to upload your logo and make sure that your personal details are all there.
Step 4 : Click “Save” and you are all set!

Step 1: To begin, click on the "Settings" option located in the side navigation bar.
Step 2: Next, select "User Accounts" from the options available. This action will take you to the “User Account” page.
Step 3: Once you are on the “User Account” page, you will find a "Create User" button in the top right corner. Click on this button.
Step 4: On the "Create User" page, complete all the necessary details. Specifically, navigate to the "Therapist" field and click the checkbox next to "Yes." Doing so will reveal additional fields related to the therapist role. Fill in all the required information, and then click "Save" to successfully add a new therapist.

Your subscription information can be found in the Setting tab within the platform.

Unfortunately, you cannot pause a membership. If you need to cancel, we can help you.Your account will be active for the duration of your paid subscription.

You can access VTXGames for free! You can either access the games as part of a VirtualTx subscription (everything is included!) or you can sign up only for VTXGames.

Step 1:Visit the sign-up page of the virtualtx.ai platform.
Step 2: Enter your URL name and click the "Proceed" button.
Step 3: You will be redirected to the Login page. Below the Password field, you'll find an option for "Forgot Password." Click on this option.
Step 4: On the next page, it will prompt you to enter your registered email and then click the "Request Password" button.
Step 5: An email will be sent to your registered email address to reset your password

Step 1:Click on the “Settings” tab on the left side of your screen .
Step 2:Now open the “Create a User” tab.
Step 3: Now, fill in the information and choose the role from the set up drop down list.
Step 4: Then click on the “Save” button.
Your Users are now all set!

Step 1:Click on the tab labeled “Clients” on the left side bar on your screen.
Step 2: Next, click on the “Add New” green button on the top right.
Step 3: Make sure you choose the client type- either an Individual or Organization client.
Step 4: Click on the top right green button to choose the type of client.
Step 5: Now, fill in the client’s personal or business information.

Step 6:Make sure you choose from the client intake forms from the drop down if you would like the client to fill one out.
Step 7: You can enter insurance information as well, or leave it blank and enter it later if needed.
Step 8: Don’t forget to click on the “Save button”, and you are done!

Before you can invoice or schedule your client, you will need to create a plan for him/her.
Step 1:Click on the tab labeled “Clients” on the left side bar.
Step 2:This opens a page with all active clients listed alphabetically.
There is also a tab/area to view any inactive and past clients.
Step 3: Locate the client you would like to create a plan for and click on the view icon to open up the individual client page.
Step 4:Click on the second tab at the top labeled “Therapy Plan”.
Step 5:Next, click on the “Create Plan” at the top right of the screen.
Step 6:Fill in the information and let’s now create the invoice!

If you are still on the “Client” page, click on the “Financial” tab, then on “Create Invoice”.
This can also be found in the previous “Therapy Plan" page. The therapy plan you entered will already appear in the drop down, and the prices and plans you initially set up will also automatically populate. Once you are done, click on “Create Invoice” at the bottom of the page. You can now send an invoice.

Step 1:Click on the “Client Tab” to locate the client you choose to edit.
Step 2: Click on the “View" icon for the specific client.
Step 3:Click on the “Financial” tab in the top center of your screen.
Step 4: You can either create a new invoice for a therapy plan you have previously entered or click on the “Insurance” tab located on the line of the invoice in question.
Step 5:click on the “Insurance” tab located on the line of the invoice in question.
Step 6:Once you open the “Insurance” page, start entering all of the information for the claim.
Step 7: Once you are done, click on “Save” at the bottom of the page.
Step 8: A “Save as PDF” button will appear, and you can save and then either provide to the client to submit or click on the “File the Claim” link to be directed to our claim
vendor, Apex.

This is our extensive compilation of therapy links, PDFs and other great resources that
we continuously update and share.
Step 1:Find what you need by using the “Search Shortcuts” by typing the word in the category field or just scroll to locate what you would like to use.
Step 2: You can add other links and materials of your own by clicking on the “Add Library” button shaded in green at the top right corner of the page.
We hope you enjoy the material library!

You can add another therapist as an additional user in his place, or you can remove him
at the end of the billing cycle. Please note you need to intimate us seven days prior to the end of the billing cycle. Please contact us (include contact us email) if you have
more questions

You can access VTXGames for free! You can either access the games as part of a VirtualTx subscription (everything is included!) or you can just sign up for VTXGames.